Search Results: 14 vacancies
...performance.
Core Competencies, Knowledge, And Experience
Contact Centre Knowledge with 3 years plus in one of the below platforms
Genesys Cloud CX Solution Sets
Technical
Communication Protocol Knowledge (SIP, VOIP, TCP/IP, Networking, Web Services, POP3, SMTP,...
Achieving business targets as laid down by acquiring new client relationships and maintaining them.
Graduate in any discipline
Identify target areas for prospective business
Pre-screen customer segments as per the organization norms
Ensure the number of log in along...
Key Objective of the Job:
. Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys.
. Proactively understanding customer needs and cross- selling multiple products as per the requirements
. Should adhere ...
...languages and automation tools.
Understanding or previous experience of working with Contact Center/ IVR products like Avaya, Cisco or Genesys
Preferred Certification In GCP (Google Cloud Platform) Primary Skills
DevOps: The ideal candidate should have a strong...
...operational tasks under direct supervision.
Job Title
Executive - Planning
Job Description
The purpose of role is to ensure Genesys GAX is maintained for new starters into the business, change of departments, auditing of existing employees and daily refresh back to...
...services and cloud architecture
Familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Salesforce knowledge
Experience working with outbound dialers, campaign management
Experience with...
...platforms - Verint, NICE
. Knowledge of cloud based voice platforms
Additional Responsibilities:
Internation voice support in Avaya/Genesys
Technical and Professional Requirements:
. Good communication & presentation skills, written and verbal.
. Project handling...
...within an ITIL environment is MUST
Experience with a voice in the cloud or exposure to cloud-related systems
Experience within the Genesys Cloud environment
Job Description
Prioritise, classify, investigate, and diagnose incidents or faults affecting users....
...talent to
drive our organization forward!
Apply now for walk-in interviews on the
following dates and venue:-
Date : Jan 17, 2024 onwards
Time: 11 am to 6 pm
Venue: Genesis HR Services
Office no.7
3 rd floor
Sagar apartments
Aundh, Pune
411007...
...until PROD go live incl.Performance tuning.Telco domain knowledge is a plus.Pega 8.x knowledge is a plus.PegaCall and CTI integration (Genesys).General IT skills such as Java programming, Unix shell scripting.Weblogic/general application server concepts.German and English...
Company: Genesis HR Services
Location: Aundh, Pune
Experience: Minimum 3 months in recruitment
Working Days : Monday - Saturday
Working Hours: 10 am to 7 pm
Graduates Can Apply
Preferred Qualification: MBA in HR
Responsibilities :
Sourcing : Actively...
...business innovation.
In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain-focused,...
...skills to facilitate cross geographic interaction.
Proficient in using MS Office applications (MS-word, Excel) & Google Sheets.
Good analytical skills.
Knowledge of WFM tools required. Experience of working on Genesys Purecloud will be an added benefit....
...ratings, etc.)
Good feedback skills (written & verbal) with effective articulation.
Six sigma green belt certified (Preferable)
Meet daily and monthly audit goals, maintain calibration variance and dispute %.
Knowledge of ServiceNow, Pure Cloud genesis, SharePoint....