Job Role and Designation:

TeleCalling Executive is responsible for attending to Inbounds Queries via Calls / EMail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT

Desired Skills:

Fluency in English Hindi Kannada Telugu Tamil & Gujarati
Persuasion skills
Rapport building skills
Telephone etiquette
Meeting Etiquette
Listening skills
Questioning skills
Microsoft Word Excel and PowerPoint
Internet usage Data Management
CallCentre Experience

Job Responsibilities:

Attending Inbound Calls
Acknowledging nonvoice queries in 30 Minutes
Identifying their NDPs and providing solutions
Timely Closures
Continuous Learning to Improve Personality Development
Develop Communication skills i.e. Verbal & Non Verbal to keep service standards high
Attending Inbound Calls
To Pick up calls in 5 Seconds
To increase FTR ratio by providing First Time Correct Solutions
Understand the current NDPs of the customer
Maintaining the database on the internal templates of the organization
Follow the Calling and communication scripts approved by the Company
Send daily activity reports to the manager.

Client Coordination

Write emails and make calls professionally to record all discussions with the client for queries and followup
Being the communication bridge between the client and the internal stakeholders

Interview Round Details:

(A) Round One Telephonic Round

(B) Round Two Interview with CEO / Director

Offer Terms and Conditions

CTC Range: 2.0 Lakhs to 4.00 Lakhs per annum

Notice Period: 2 Months

Probation Period: 06 Months

Working Days: 06 Days Working i.e. Mon to Sat

communication skills,customer support,voice processing,warm calling,cold calling

Tele-Caller