Search Results: 21 vacancies
...We are having an urgent opening for the position of Senior ITSM Configuration Management Specialist for a reputed company at the Navi Mumbai(Juinagar) location.
Job Summary:
The ITSM Configuration Management Specialist Senior will work on IT Service Management efforts...
...optimization, and collaborate with other IT teams to implement proactive measures to enhance system performance.
# Integration with ITSM and Automation : Integrate SCOM with IT Service Management (ITSM) systems and automation tools to streamline incident management, change...
...users on resolution
Generate the various reports required for operations management
Keep tickets up-to-date as per response SLA in ITSM tool
Contribute knowledge articles and update them in a timely manner when required
votre profil
This is a 24x7 support...
...ISO 27000 Etc) from the operational documentation perspective
• Drive the operation effectively by following & applying the ITIL, ITSM & industry best practices.
• Driving Service Improvement Program, Initiate and execute structural improvement and efficiency...
...Technical Skills Expertise in Azure Cloud Services, Active Directory, SCCM, IAM, Azure AD, Office 365, and a solid understanding of ITSM processes.
Communication Skills Exceptional email and verbal communication abilities.
Must be proficient in engaging with business...
...assess issues and make recommendations for improvement.
~ Follow & commit with Yotta’s Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM etc)
~ Undertake applicable training as communicated from time to time.
~ Participation in Risk assessment process, contribute in achieving...
...basis, adapting to the needs of a global user base.
Desirable Skills
Experience with SummitAI ticketing system or similar ITSM tools.
Knowledge of ITIL framework; possession of ITIL, CompTIA A+, MCP, or other relevant certifications is advantageous.
Working...
...proposals.
• Multi-geo service delivery experience across both horizontal and vertical business processes such as PTP, OTC, Q2C, RTR, ITSM, HR, Customer Service etc.
• Technology experience- Major ERPs such as SAP, Oracle, RPA Platforms, and/or AI-based solutions....
...Designing and implementing Proxy solutions for DC/DR/Cloud and Branch office environments.
Create SOP/Run book and update knowledgebase in ITSM tools.
Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM,...
...understand various technologies used in Data Center Infrastructure
Master in presentation and Microsoft Excel sheet to use various function & Formulas to handle large set of data.
Expert in ITSM Process and knowledge on various ISO & Data center certification standards....
Rs 1 - 8 lakhs p.a.
...X and Voice Technologies Avaya Call Manager, Avaya Media Server, Avaya Media Gateway
4. Good knowledge of HPSM ticketing tool and ITSM process
5. Co-ordination with Service Providers in case of major incident from Providers end
6. Good Hands-on Cisco UCS Server...
...Computer/ Server /Mac setups, upgrades, etc.
• Sound knowledge on Compliance Management
• Hands on experience on various tool ex. ITSM/ITAM & Patch Management.
• Strong on customer handling skill.
• Assets Management
• People Management
• Escalation Management...
...experience in evaluation of network performance.
Functional knowledge of installing client-server programs.
Comprehensive knowledge of ITSM help desk ticketing apps.
Familiarity with scripting tools such as Perl and Bash.
TCP/IP, Network Configuration Management, VPNs,...
Remote job
...in areas of expertise and/or supervise/mentor more junior team members in terms of best practices and Mastercard processes.
• Analyse ITSM activities of the platform and provide feedback loop to infra and development teams on operational gaps or resiliency concerns.
•...
...Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Familiarity with IT service management (ITSM) processes and ticketing systems for user access requests and incident management.
During the interviews we will present some use cases...
...would be preferred.
KNOWLEDGE, SKILLS & ABILITIES : 1. Ability to be highly confidential
2. Brief knowledge of ISO standards, ISMS, ITSM, BCMI, local statutory and compliance essential.
3. Brief knowledge in industrial safety best practices (i.e., lockout/tag out, arc...
...the overall quality and efficiency of Enterprise Managed Services.
Technical Requirement
Excellent knowledge & understanding of ITSM systems like ServiceNow, JIRA, BMC, or Zendesk etc.
Excellent knowledge & understanding of Remote infrastructure monitoring technologies...
...MIS Lead will be a part of the ITSM unit and will report to the Head of Change Manager in the IT Department of Kotak Mahindra Bank.
ITSM Silo is part of the 'Run the Bank' Silo which is one of the most critical unit of Information Technology Unit of the Bank. RTB team...
...Directory
• Mimecast
• Windows Server systems e.g. (2016 / 2019)
• Core Networking TCP/IP, DNS and DHCP
• PowerShell
• ITIL and ITSM
• Exchange Online
• Active Directory environments for MDM
• Mobile technologies across iOS and Android
• Modern Workplace M365/...
...skills
ü Ability to resolve service requests. Strong attention to detail and the ability to follow processes.
ü Strong Knowledge of ITSM processes
Other Skills
ü Customer interface experience (managing expectations; negotiating compromise solutions).
ü Should...
