Genesys jobs in Gurgaon

Role : Genesys / Genesys Developer. Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE. Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR. Must-Havel- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting. - Experience... 

About Us At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition...

 ...knowledge and experience, customer focussed and good customer service skills. - Good knowledge of Contact Center as a solution, specially genesys cloud. - At least 4 or more no. years professional experience within Cisco IPT environment. - Hands on experience on Genesys (CCaaS)... 

 ...(within country/outside country) for delivery of projects while working on projects executed through multicenter · Participate in Genesis Community of Practice (COP) meeting as and when required · Keep up to date with new developments of standards, process software, other... 

 ...to drive the transition to a low-carbon future, then this could be the job for you. We are currently seeking a Chief Manager - Genesis , reporting directly to Genesis India Head to join the team based in Noida or Gurgaon, India. About the Job: PURPOSE: Management... 

Excellent Opportunity with our client for Genesys Cloud D Level Gurgaon (Job Code : J47720) Exp : 12 - 20 Years Location: Gurgaon Key Skills: CCaaS,Genesys Cloud Please pass on or Share this message to your friends who are looking for similar roles Provide detailed... 

 ...Job Description (Posting). Domain NETWORK VOICE Sub Domain DATA - CONTACT CENTER GENESYS CLOUD (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To... 

 ...knowledge of WFM Capacity planning & Scheduling principles that would be necessary in performing the job role. Knowledge of WFM tools (Genesys, IEX preferred) and applications Responsible for maintaining desired staffing and driving the required productive hours delivery... 

 ...Product Manager/Solution Architect/Consultant- Excellent knowledge of contact center technology platforms from leading players like Genesys, Five9, Cisco, AWS (Amazon Connect) etc. - Good understanding of product management frameworks like Agile, comfortable leading with developers... 

 ...Job Description (Posting). Domain NETWORK Voice Sub Domain - Genesys Cloud Contact Center MSI (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level... 

 ...May be a Subject Matter Expert in at least one test function, a technical or business domain ideally in Contact Centre Deliveries, Genesys, Cisco WebEx, Five9’s. Where a test specialism is held, the purpose of the role is to improve the quality of testing being undertaken... 

 ...disciplined and results oriented. Preferred qualifications/ Skills . Working Knowledge of data entry on and extraction through Verint/Genesis/NICE . Knowledge of scheduling functionality of Verint/Genesis/NICE . Knowledge of forecasting through Verint/Genesis/NICE .... 

 ...including third-party service providers, to ensure deliverables are on time Strong Knowledge on Cloud Contact Center Platforms like Genesys and Amazon Connect Work With Resource Management Group to form the project go to teams for each client Establish a trusted and... 

 ...of EXL's Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Essential Functions Service... 

 ...professional and able to develop strong business partnerships. Hands on experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is a must. Educational Qualification: Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with... 

 ...connections spanning every industry, discipline and culture. We are looking for an Associate Director – Head of Media Relations at Genesis BCW with a minimum of 12 years of experience in media and the public relations industry, with the ideal candidate to have experience... 

 ...GMP, NSF accredited company belonging to the well-known and financially sound AKC Group. Promoters of AKC group are also behind the genesis of reputed AMITY Educational Institutions. We manufacture research-based Nutraceuticals, Herbal Medicine and Personal Care products.... 

 ...services and cloud architecture Familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) Salesforce knowledge Experience working with outbound dialers, campaign management Experience with... 

 ...solutions Requirements • 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact, . Alternatively for example Amazon Connect, Nice InContact, Five9, or Cisco Webex CC E or/and Cisco WebEx CC similar... 

 ...Comfortable working EST hours Optional Requirements : Familiarity with common CRM integrations such as Salesforce and Zendesk. Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys...