Corporate Quality Head (CQH) – Electronics (DICVS)

Job Description (DICVS: Driver Information and Connected Vehicle Solutions)

Purpose of the job:

1. To achieve consistent Quality Rating by driving Process & Product Audit, SQA functions across

Organization on or ahead of time to avoid occurrence.

2. To gain customer confidence by assuring quality with systematic corrections through appropriate Quality Management System for retention & growth of business.

3. To strengthen the process controls in manufacturing/ assembly lines for prevention by

implementing systems during Product & Process Design and Development.

4. To improve the Quality management /Environment/Occupational Health & Safety Management

System.

Role & Responsibilities:

1. Corporate Quality Head will be a single window to interface with the company & Customer Senior Management.

2. CQH to ensure compliance of Corporate Quality Systems & Processes by Plant Quality, Plant

Head & Zonal Head.

3. CQH to review systems & Process of mother plant considering de-centralization to control

with empowerment.

4. CQH will focus on prevention and ensure Plant Quality to response swiftly customers in case

of occurrence as per the abnormality reporting guidelines.

5. CQH to review to ensure compliance and escalate appropriately to Senior Managements in case of non-conformance along with systematic corrective actions to avoid re-occurrence.

6. CQH should review MRM on key quality indicators & lead measures like Quality Rating of

Strategic Customers to achieve target PPM, Warranty debits, Cost of Quality, Inhouse

rejection, Supplier Quality Management, and all relevant audits like Product, Process,

QMS/IMS/quality management system manual updates, training to enhance capabilities.

7. Ensure on time/ahead of time arbitration & solutions for quality resolutions (Internal &

External).

8. Ensuring Capex spending as per company norms & requirements.

9. Ensuring PPAP Quality as per APQP process & quality sign-off for PSW.

10. Review of Customer & Supplier Quality Agreements sign-off.

Major Activities:

1. Ensure Consistent Performance in Customer Quality Rating & in line with target PPM for

business retention & growth.

2. Minimize Customer Complaints/Escalations by relationships.

3. Review & Control Cost of Quality: As per CO norms.

4. Receive Quality Awards to continue as strategic supplier for market leadership.

5. Demonstrate leadership to enhance capabilities of teams.

6. Effective Supplier Quality Management.

7. Review of Customer & Supplier Quality Agreements and sign-off.

Principal Accountabilities:

1. Reviewing & Controlling Cost of Quality.

2. Ensuring Quality Structure as per blueprints across all plants.

3. Customer Quality Rating.

4. Retention of QMS/IMS certification.

5. Reviewing & Controlling Supplier Performance Ratings.

6. Capex as per plan.

7. Customer & Supplier Quality Agreements sign-off.

Person Profile:

Desired Qualification: Diploma in Electronics / BE Electronics / PG Electronics – Mandatory

Desired Experience

Profile:

 20 + years of Experience in overall Quality Function with minimum 15 years in the

Managerial capacity with Automotive or EMS (Electronics Manufacturing) industry

exposure. (Automotive experience and multiple plan exposure will be an added

advantage)

 In-depth knowledge of Plant Quality, Quality System, Customer Focus & Supplier

Quality.

 Should be strong in QMS implementation with internal auditor certification/ MR role

and IPC Standards, Strong in Customer relations and Problem-solving techniques

like PPAP, FMEA, APQP, SPC, 8D, DOE, QC tools is required.

 Should know the process of PCB, SMT lines, Troubleshooting, Circuit analysis.

 Should know about the hardware/ software testing knowledge.

 Should know about the NPD process & should have handled the NPD gate review.

Roll

 Candidate will be in the rolls of corporate office and placed in mother plant (Plant1 –

Coimbatore) for a period of 18 months to gain the Process, customer confidence

and internal stakeholders’ confidence. He will be responsible for overall plant1

(Mother plant) quality function during this period. Based on the performance, he will be

moved to corporate office to handle the multi plants (7 plants) electronics commodities