Job Purpose

Responsible for 24*7 Data Center Operations by managing electrical, mechanical and IBMS infrastructure, which includes GIS substation, Transformers, MV panels, DG, LT panels, UPS, Battery Banks, SMPS, PDU, Chillers, PAHU, Motors, Lightning arrestors, Earth Pits, Diesel Engines, CPM, VRF, Valves, VFD, Ventilation systems, CHW pipes, Pumps, Hydrant system, Plumbing, Containment, FAS, Fire detection system, FSS, VESDA, WLD, RRS, PAS, CCTV etc

Key Responsibilities

Responsible for managing 24*7 DC operation maintaining 100 % service availability
Ability to work on 24*7 rotational shifts and manage calls and tickets for all incidents and service request
Responsible for Preventive & Breakdown maintenance
Coordinate with OEMs/Vendors for routine PM and BM activities
Incident management, change management
Coordinate with customer for day-to-day activities
Responsible for daily/weekly/monthly reports to Management and customer
Responsible to prepare RCA for unplaced incidents and outages
Ensure all SOP, EOP, MOP being meticulously implemented and followed
Adhere to all statutory compliances
Coordinate with Electricity, CEIG, PCB etc… officials whenever required
Manage and track customer’s SLA
Manage and track internal and vendor’s OLA
Manage customer escalation on time for closure of issues with agreed TAT and SLA
Manage power provisioning and customer delivery during commissioning phase
Responsible to maintain process and implement ISO standards across functional area
Coordinate for risk identification, mitigations programs and execute internally
Responsible for training to site team managing MEP and supporting system
Coordination for periodic audits and compliance requirement
Responsible for mechanical safety practices in site
Assets management and tracking incoming /out going materials
Responsible for maintaining uptime and availability of Data Center
Raise Change request and for site related activity and update /modification or during periodic maintenance
Responsible for tracking and managing PUE & WUE of data center

Relevant Experience

4-6 Years of relevant hands-on experience in data center operations
Should have vast experience in trouble shooting and maintenance of GIS, Transformers, DG, UPS, PDU, Chiller, PAHU, Firefighting systems etc…
Experience in handling multiple OEMs/Vendors related to MEPs
Must have experience on preventive maintenance for UPS , PAHU ,AHU ,DGs , transformers and all other datacenter supporting MEPs and security systems
Must have hands-on experience on handling DCIM/BMS /CCTV /ACCESS control and other security system
Must have experience handling customer calls , incidents , problems and remote-hands-services
Strong communication and presentation skills
Excellent problem identification and incident management skills

Educational Qualifications

Diploma/BE/B-Tech or equivalent in Electrical / Mechanical

Shift Lead - Data Center Operations