Average salary: Rs1,050,000 /yearly
More statsSearch Results: 51 vacancies
Job Title:
Manager, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business...
...Note :- Only Apply If you have 8+ Yrs Exp in WFM
Position - Assistant Manager (WFM)
Location - Whitefield , Bangalore
Supervisory Responsibilities
Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet...
Job Title:
Assistant Manager, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future...
...Skills Required:
Scheduling
Capacity Planning
Client Interaction
WFM Tools
Key Responsibilities:
# Develop and maintain accurate forecasting models to predict workload and staffing requirements across multiple channels and contact types.
# Create efficient...
...Job Description :
Job Description:
VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must have...
...agent group inventory and schedule recruitment / training as
Required
ORGANIZATIONAL RELATIONSHIPS:
Reports to the Senior Manager-WFM Associate Services and interacts with all levels throughout organization; employees, distributors and vendors, Regional Office and Home...
...Work on real-time tickets related to schedule change request, non-production request
*Prepare and communicate daily handoff report to WFM leadership team on SL performance.
*Recognize and initiate escalation process for systems outages and submit problem tickets to the...
...candidates, consistently providing industry-specific updates, and expertise.
Role Description
Belmont Lavan is looking to hire a WFM (Workforce Management) Functional Lead on a 12 Months Freelance Contract basis. As a WFM Functional Lead, you will be responsible for developing...
# Order Processing: Receive, review, and process customer orders accurately and efficiently using designated systems and tools.
# Order Fulfilment: Coordinate with internal stakeholders, including sales, inventory management, and logistics teams, to ensure timely fulfilment...
...Audiocodes SBC, IP endpoints, SIP, H.323
~ Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS, AES, CTI, WFM, Verint
Experience on AEP IVR and third party applications which use AES solution
Experience with call routing ARS, AAR, VDN,...
...equivalent job experience
~ Experience thinking customer-first with deep appreciation for the customer mindset
~ Having Enterprise Support WFM experience would be a Plus.
~ Design, prepare and analyze reports; and communicate to all levels of CX organization
~ Knowledge: To...
...Periodically update the customer on the status of cases owned.
Timely resolve the issues reported by the customer which are related to UKG Pro WFM / Dimension / Kronos Workforce Timekeeper / Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce...
...experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM)
Solid understanding of call flows, scripting, and design within CXone Studio
2+ years of experience working on common...
...Rockstar-level support. The ideal candidate is a seasoned contact center leadership professional who possesses a solid understanding of WFM fundamentals with proven experience in the design, development and implementation of strategic workforce planning with a very strong...
Rockstar Games India
Bangalore
18 days ago
...relations. We are growing our software engineering presence across multiple products.
We are looking for a Full-Stack Developer for our WFM solutions team to join us on this journey. You will be able to work in a dynamic, fast-paced, and innovative environment that values...
...• Work on real-time tickets related to work allocation to maximize utilization;
• Prepare and communicate daily handoff report to WFM leadership team on SL performance;
• Recognize and initiate escalation process for systems outages and submit problem tickets to the...
...and present findings. - Strong knowledge of Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging. - Very good Communication skills, to be able to handle aggressive clients. Good-to-Have:- Strong Technical...
...• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement • Maintain relationships with strategic vendors...
...productivity, accuracy of operations team using PowerBI.
3. Team collaboration - work with data engineers, SME, PowerApp automation & WFM analytics team to understand customer journeys, volume patterns and automation strategies to create more data visualisation...
...comparable tools knowledge to perform data analysis independently
~5+ years experience in capacity planning for medium to large organizations
~ Excellent communication skills
Nice to haves:
Project Management experience
WFM Tools knowledge
Outsourcing knowledge...
