Search Results: 200 vacancies
Role : Genesys / Genesys Developer. Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE. Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR. Must-Havel- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting. - Experience...
...Job Title - Genesys Test Engineer Location - Hyderabad/Bangalore
Position - Full Time
Experience - 3-6 Years
Uses Genesys specific tools to manage and report daily work assignments, which are but not limited to Genesys Project, JIRA and other automated testing...
...Lead Consultant – Genesys - ITO078709
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact...
...contact center environment. Your responsibilities will include:
Technical Expertise:
Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues effectively.
Identifying and resolving user and network issues related to...
...Job Title : Genesys Developer
Main Technology: Genesys
Mandatory Skills: (Must Have Skills): Genesys development
Optional Skills: (Good to Have Skills) : CRM skills
Genesys Development and Configuration skills needed:
Set up default action settings...
...The primary skills are: - Genesys Cloud CX
- Genesys Call Flow Architect
- Genesys Workforce Management
- Genesys Integrations with CRM applications like ServiceNow
- Genesys integration with MS Teams
- IP Telephony
The secondary skills are:
- Good to know...
Rs 30 lakh p.a.
...tools ( indicative and not exhaustive list Verint, NICE , Avaya , Genesys , CUBS , VICIDial , Aspect, Microsoft Dynamics , Salesforce ) in... ..., forecasting scheduling and capacity planning )
~ Quality of manpower planning interventions, both internally and with clients
~100%...
...Genesis BCW is looking for a Public Relations Manager for our Bengaluru Office. The individual will join our client servicing team and work with the Enterprise Technology Practice.
As a PR Manager, you are expected to support day-to-day client activities and provide...
...experience centered analysis- Innovative thinking for user-interfaces- User centered design- Siebel CTI Integration with Avaya/Cisco/Altitude/Genesys etc- Configuration experience on Siebel Communications Servers/Drivers/Toolbars- Enterprise Application Integration (EAI)-...
Rs 21 lakh p.a.
...Knowledge of Configuration management process /Tools/build process etc.
Strong working knowledge of IRD and CME. A working knowledge of Genesys Systems Architecture to create and maintain Routing Applications and Configuration Objects.
VR development Integration,JDBC...
...challenge - wherever it may be.
~Any Insurance Certification – will be preferred
~Experience in insurance, esp non-life insurance and exposure to a policy admin system- like IDIT/Policy400/Genesys/E-Bao Tech / FirstGen/Premia/INGENIUM/ALIS/Life-Asia – will be preferred.....
...project co-ordination experience in Contact center or unified communication or collaboration domain, involving voice products from AVAYA, GENESYS, CISCO, ASPECT, etc., will be preferred.
• Must have worked in an environment of grooming a team on coding techniques, process...
...services including:
Avaya ACD, AES, CMS, Verint Recording Platform, System/Session Manager
ACME SBCs, SIP, Avaya AEP
Aspect/Genesis Dialer, Cisco CUCM/CVP
Installation and configuration of Avaya CM, Gateways Etc
Creation of Call flow for the different Customers...
...business innovation.
In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain-focused,...
...telecom, manufacturing etc. Experience in training or in usage of any insurance system (e.g. IDIT, Policy/Asia, Life/Asia, eBao, SAP, Genesys, Premia) is a plus.
• Good knowledge of business process of any domain – insurance, banking, telecom, manufacturing etc....
...collaboration capabilities
• Experience in Software as a Service (IVR, WFH, Agent Routing)
• Experience Contact Centers (Microsoft and Genesys) and Contract
Management (i.e Icertis)
• Strong experience in a dynamic product management role
• Proven success in overseeing...
...reports (Excel)
Run/Analyze DQL Translation Reports to ensure Turnaround Times are being met
Manage content in SOAR (Prod/Test) and Genesis (Prod/Test) Reference tables used to populate dropdown lists (e. g. new environments (OS), languages, etc. )
Role will require to...
...Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
Previous experience with outbound contact centre products is a plus.
Key Skills:
Contact Center, SQL, AWS, Linux, Nginx,...
...platforms/solutions and applications is desired
Good knowledge of Contact Center Reporting
Experience using GIT
Exposure to Genesys Cloud CX is plus.
Exposure in building contact centre stats based on real time data.
Experience in Kafka or any event streams is...
...Analyst will be responsible for supporting the Client Services Tools users, across a variety of tools such as Microsoft Dynamics and Genesys. The Client Services organizations are supporting Financial Institutions, FinTechs, Merchants and Consumers and require technical assistance...
