Job Description
JOB PURPOSE
To be frontline contact with channel partners and promote sales and network addition to achieve his KPIâs.
ACCOUNTABILITIES & RESPONSIBILITIES
Accountabilities
ACTIVITIES
1 Achieving the Planned Sales Volume and other targets of MS, HSD, Lubes & NFR for the Territory
Implementing the annual sales plan for the territory
Strive and achieve the ABP numbers.
Setting targets of MS & HSD, Lubes and NFR sales for the territory.
2 New Business Development
Responsible for New Business development as per the ABP for the Division and Zone.
New LOA generation
Commissioning of ROs
Responsible for getting all the NOCs and adhere to all the statutory compliances.
3 Supervising Development of the Retail network of Nayara ROs by identifying suitable land & franchisees.
Identifying new sites and franchisees for setting up of RO's after TA analysis
Coordinate for all statutory approvals
Monitor construction & development of RO as per Co. specifications
Complete commissioning of ROâs within milestones set in ABP
4 Provide adequate support to ROâs both by way of stocks & promotions.
Promotional activities to be conducted at the RO's
Product indent monitoring & avoid product dry outs at the ROâs
Liaise with supply points for timely receipts
Follow up on legal cases
5 Follow up with Government Agencies for statutory approval & licenses
Submit applications as per norms to licensing authorities.
.Liaison with District Magistrateâs office & other related department for issuance of NOC.
Liaise with Metrology & PESO department for approval of licences.
6 Inspect retail outlets regularly on maintenance, compliance & adherence to safety, regulatory & company norms
Adhering to mandatory norms
Routine monthly Retail outlet inspection
7 Maintain high standards of Q&Q and redress of customer complaints.
Meet targets for CRA
Surprise checks/sampling
Investigate customer complaints & resolve it to the satisfaction of the customer.
8 Franchisee Management
Regular meeting with franchisee to resolve problems
Advise franchisees on staff appointment for housekeeping and safety standards
Resolve channel conflicts
9 Liasoning with vendors and competitors
Maintain cordial relation with concerned personnel
Follow up with equipment vendors for on time installations and reduced downtime.
10 Training of franchisees and forecourt staff.
Identify training needs of franchisee and staff
Conduct on-site training
Recommend staff/franchisee for company training
SKILLS & KNOWLEDGE
Educational Qualifications & Certifications:
Graduate Engineer or Post graduate in Marketing Management
Relevant (Functional/Level) & Total Years of Experience:
Relevant Experience: 2 to 6 year experience
Functional Skills:
Detailed product knowledge & retail policies
Managing channel partners
Strong networking skills
Willing to travel extensively
Knowledge of Retail operations& logistics economy
Selling skills
Behavioural Skills:
Customer orientation & High integrity
Negotiation Skills
Strong communication
Perseverance
Interpersonal skills

Territory Sales Manager- Operations