Search Results: 19 vacancies
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• Experience in SCCM and Tanium tool Application model
• MS patching Patching via Tanium tool Vulnerability management Deploying KBs via Tanium
• Knowledge of multiple modules in Tanium
• Troubleshooting client logs for application deployments Application 2012 model...
...Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the SOPs / KBs related to the issue and the relevant details provided by customers.
Walk the customer through the problem-solving process....
...all different error scenarios, must be able to open SAP ticket, know it is a code problem, write RCA for it.
Knowledge of synching KBs from ECC to the HANA DB and from replication from CPS down to CPQ.
Good to have experience in SLT replication
Experience in the integration...
...periodic data quality reports.
Monitor and timely manage emails, tickets (ServiceNow)
Update & maintain Data Quality documentation (eg: KBs, mydb articles, KOPs, training materials)
Support adhoc reports and audit related activities
Monitor and test implementation of...
...approach.
Lead, mentor, and influence internal teams and client counterparts as the subject matter expert.
Develop and maintain SOP and KBs that enable effective and efficient content development, analyst understanding and response, and client action items.
What We Are...
...and partnership with AI and search teams
. Oversee closed loop ownership group activities for your domain Review suggested duplicate KBs and approve, retire, and/or teach AI why they are not duplicates
. Create and contribute to Community conversations for key topics...
...Direct unresolved issues to the next level of support personnel
Document and Record events/problems and their resolution in logs and KBs
Followup and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal...
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...Sales Ops enablement
Creation of AE/SC boilerplate intros, interest emails, Sales Ops SOPs, and 101 Boilerplate (internal)
Internal KBs on program overview, SOP for engagement manager/AEs/Sales Ops/Legal/etc.
Outline program requirements including legal templates,...
...support issues before they are realized. You will troubleshoot open issues and work closely with Customers. Regular documentation of SOPs, KBs are required. You participate in design reviews to identify and mitigate support risks. You work closely with development, TPM, PI and...
...approach.
Lead, mentor, and influence internal teams and client counterparts as the subject matter expert.
Develop and maintain SOP and KBs that enable effective and efficient content development, analyst understanding and response, and client action items.
What We Are...
...verification framework and leading partner self-certification efforts
Responsibilities
Write blogs, technical whitepapers and KBs based on executed solution research and validation activities
Record technical marketing videos explaining various solutions or presenting...
Rs 6 - 12 lakhs p.a.
...related issues.
Must have knowledge of basic networking concepts.
Hand-on experience in preparing an SOP, RFI, documentation, and KBs as per requirements.
Experience in O365 user & license management.
Good Experience with application performance monitoring...
...globally.
Develop savings ideas in close working with categories and implement these within agreed RD framework
Leverage category KBS toolkit for adaptation in UI FR portfolio .
Key deliverables for Exclusive UI NPD and BCP projects
Product development work...
...resource will manage all DMO GBS service delivery teams for the Customer domain across multiple DMO GBS hub locations (e.g. HBS, MBS, KBS, CBS, RBS, ChBS), will drive global process simplification, standardization, optimization for the Customer capability and will also be...
...Ability to Perform Root Cause Analysis for the incident tickets.
• Process Documentation: Prior experience in updating process documents, KBs, SOP’s.
• New Technology/Product Evaluation and Implementation: Understand, evaluate, carry out pilots,
recommend, take approval...
...and aptitude to research for issues from 3rd party software.
Must have experience with documentation of installation steps, wikis and KBs.
Must quickly adapt and familiarize with a Product's Architecture, DB Design, API design and troubleshooting.
Experience in...
Rs 13 - 15 lakhs p.a.
...reports with Management and clients.
Auditing cases, sharing feedback, and coaching the team as required
Preparing and Managing KBs.
Working with management towards regular process improvement.
Handling typical issues as per the requirement whenever required....
...DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs & other terrible words)
Documentation skills for processes and procedures (creating KBs, runbooks, topology, etc.)
Good command of English
Desirable:
Knowledge of UK and/or Euro payment scheme
Experience with...
