8 vacancies
System Configuration and Adminstration.
Minor Medium Incident / Problem Trouble Shooting.
Monitoring of Devices and report it if there is any issue.
Change Management
Patch Management
Knowledge management (KEDB)
Documentation and Reporting
Getting resolution...
1 - Shift management
2 - ITIL Process adherance
about you
1 - ITIL V3
2 - Minimum 7 years experience in Process management
3 - Well experienced in team management/Shift management
4 - ISO 20K/27K awareness
additional information
Good ITIL understanding...
Responsible for server domain end to end operation via managing all technical and operation escalations from client. also responsible for technical inputs for cloud and security domain.
Over all he will be front face for client in terms of any techncal / operational issue...
...Drive quality, governance, compliance processes and provide insightful information on IS Business performance
Ensure that the applicable teams follow the standards, practices, procedures and methods of the process
The conclusive goal is to reduce the lead time to deliver...
...Technical Operational Role: Maintain and Manage GSDC Windows & Linux infrastructure and ensure to deliver services as per defined SLA and device availability.. Key Spoc for:
Major and Critical Windows/Linux Incident.
Problem Management
Change Management
Patch &...
Troubleshoot and resolve any hardware, software or configuration related incidents
Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
Perform client consultation: plan, design, implement...
...role in driving the adoption and success of Orange CX solutions
Your expertise lies in... ...Voice, CPaaS (Communication Platforms as a Service), Contact Center, and next-generation AI... ...solutions align with customer needs and business objectives.
Presales and Sales Support...
...aligned to customer needs and organization strategy by synergizing services of the partners with quality.
Operational Excellence with... ..., development & evolution
Ensure Supply Chain Data quality & Business Analytics driven culture
about you
Customer Satisfaction...